Tuesday, September 23, 2003

Text your London Underground delay Customer Charter Forms

After the debacle over the Central Line closure and the many claims for compensation, Tube Refund have come up with a great way of making your claims to the London Underground under the Customer Charter easy. The Customer Charter which offers compensation for delays over 15 minutes seems to be little known on the tube.

At present, London Underground receives only one compensation form for every 1,700 passengers it carries. (see The Times article)

The problem is that it's quite a hassle to remember to pick up a form, fill it in, post it back, so now, thanks to Tube Refund with a simple text or email, you get a form created and completed in minutes and you send it off the to London Underground by freepost. Up until the 1st November 2003 the service is free, so make the most of it. After that point it's a fiver for 25 forms and considering you could get from £25 to £92.50 for those claims it's still a bargain.

posted by annie mole at 6:46 AM